Rückerstattungsrichtlinie

At Solenya Skin, your satisfaction is our priority. If a product does not meet your expectations, you have the right under UK consumer law to withdraw from the purchase and request a return or exchange within 14 calendar days of receiving your order.

Right of Withdrawal – 14 Days

In accordance with the Consumer Contracts Regulations 2013, you may cancel your purchase within 14 days of receiving your order, without needing to give a reason.
To exercise this right, simply notify us by email within this period.

Return Conditions

To be eligible for a full refund or exchange, returned products must meet the following conditions:

• Products must be unused and sealed, where applicable

• Items must be returned in their original, undamaged packaging

• Products must be in a condition suitable for resale

Unfortunately, we are unable to accept products that have been opened, damaged, or are incomplete.

Exchange or Refund

Once we receive and inspect your returned item(s), you can choose between:

• An exchange of the product, or

• A full refund issued via the original payment method

Please note: Return shipping costs are your responsibility, unless the return is due to an error on our part (e.g. a faulty or incorrectly delivered product).

How to Request a Return

To initiate a return, please send an email to:
contact@solenyaskin.com

Kindly include the following information:

• Your order number

• The name of the product you wish to return

• (Optional) Reason for the return

Once we receive your request, we will send you clear instructions on how to return your item.

At Solenya Skin, we aim to make your experience positive—even if you change your mind.
For any questions, feel free to contact our team at contact@solenyaskin.com